Reader care

Keep the story close.

Help with your books, wherever you like to read.

Finding your books

Direct Short Editions appear in My Books after successful payment. Enter the email used at checkout to request a fresh private access link. You do not need a password or a newsletter subscription.

THE PROVIDENCE is purchased through Amazon. Its complete digital edition is read through Amazon’s services and does not appear in this website’s library.

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Reading an EPUB

On iPhone, iPad or Mac, download the EPUB and open or share the file with Apple Books. Other compatible EPUB readers can also open the file. You can read in your browser without downloading anything.

To read a personal document on a Kindle device, follow Amazon’s Send to Kindle instructions. A website EPUB purchase does not automatically appear as an Amazon purchase.

Missing a receipt or an access link

Check spam and confirm that you used the same email as at checkout. Request a fresh link from My Books. Access links expire and can be used once. If payment was successful but delivery is delayed, contact us before paying again.

A language mistake or duplicate charge

Email goodnovels@mail.com with your order reference and a description of the problem. Do not send a card number, password or private reading link. We will investigate failed delivery, duplicate charges, damaged files and other supported refund requests.

Your reading license

A direct purchase gives you personal reading access and an EPUB download. It does not grant permission to distribute or resell the file. A downloaded copy cannot be recalled if a purchase is refunded; future website access may be revoked in accordance with the applicable policy.

Still need a hand?

Write to goodnovels@mail.com. Include the book, language, device and what happened.